Your team repeats the same answers
Customers keep asking about opening hours, services, delivery or returns.
Business solution / Help your customersFewer repeated questions.
Fewer repeated questions.
More time for
your customers.
A customer wants to know about a service, a return, an appointment or an order. We build AI assistants that use information you approve and, where your software allows it, look up relevant records. Questions needing judgment go to your team.
For businesses whose staff answer the same service, product, booking or order questions repeatedly.
“Where is my order?”
A CUSTOMER QUESTION
“My delivery has not arrived. Can you check it?”
01
Check the record
↓Use the agreed customer check and permitted order information
02
Explain the update
↓Answer from the record, without guessing a delivery date
03
Ask a person
✓Send unclear or unresolved requests to your support team
The business caseThe same questions.
The same questions.
Answered again and again.
Opening hours, delivery questions, service details: give customers a way to find approved answers and get help from your team when needed.
Customers have to explain everything again
When a question reaches staff, the earlier conversation is missing.
The answer is somewhere in your systems
Staff search policies, product lists or booking records while the customer waits.
How it works / step by stepSee what happens.
See what happens.
Step by step.
A customer asks a question. The assistant checks the information you allow it to use, answers what it can and passes anything unclear to a person.
Select a stage to see what goes in, what comes out, and where your team stays involved.
01AskReceive the question
Start with one agreed place for customers to ask, such as your website chat.
STARTS WITH
A customer question
YOU GET
The question and conversation details
↳We agree which questions the assistant should handle.
02FindLook for the right information
Use the business documents and record lookups approved for this task.
STARTS WITH
Your approved policies, service details or permitted records
YOU GET
A checked source, or a gap needing staff help
↳A customer only gets information they are allowed to see.
03AnswerAnswer what can be checked
Explain the answer in plain language. Do not invent prices, availability or updates.
STARTS WITH
Relevant information from an agreed source
YOU GET
A clear answer or an explanation of what cannot be confirmed
↳Missing information stays unknown instead of being invented.
04Pass onPass the question to staff
Send the conversation and relevant details to the person who can resolve it.
STARTS WITH
A question needing staff judgment
YOU GET
The conversation sent to your support team
↳Your staff handle exceptions and important decisions.
05UpdateKeep the answers current
Review example conversations and update information when services or policies change.
STARTS WITH
Questions and feedback from everyday use
YOU GET
Reviewed answers and updated business information
↳A named person approves changes to the source information.
What we can build for youKnow what you get.
Know what you get.
Know how it helps.
These are the parts we can include. Your written quote lists the tasks, tools, quantities and checks included in your project.
01 / CUSTOMER SUPPORT
Business information
Organise your services, policies, product details and common questions.
- Organise your services, policies, product details and common questions.
- A written list of what is included
WE AGREE WITH YOU FIRSTThe first task and examples to test
02 / CUSTOMER SUPPORT
A customer chat assistant
Start with one agreed place for customers to ask questions, such as your website.
- Start with one agreed place for customers to ask questions, such as your website.
- A named person to keep information current
WE AGREE WITH YOU FIRSTInformation, quantity and languages
03 / CUSTOMER SUPPORT
Record lookups
Connect approved order, booking or job information, with checks on who may see it.
- Connect approved order, booking or job information, with checks on who may see it.
- The agreed tools connected together
WE AGREE WITH YOU FIRSTSoftware connections and permitted records
04 / CUSTOMER SUPPORT
Help from your team
Pass unanswered questions to a person with the conversation attached.
- Pass unanswered questions to a person with the conversation attached.
- A clear next step when staff help is needed
WE AGREE WITH YOU FIRSTPeople who check and approve
05 / CUSTOMER SUPPORT
Answer checks
Test common questions, unclear requests and information the assistant must not share.
- Test common questions, unclear requests and information the assistant must not share.
- Checks using examples from your business
WE AGREE WITH YOU FIRSTTest cases and what success means
06 / CUSTOMER SUPPORT
Optional calls and appointments
Add a phone assistant or booking help as a separately agreed part of the project.
- Add a phone assistant or booking help as a separately agreed part of the project.
- Instructions for daily use and common problems
WE AGREE WITH YOU FIRSTTraining, accounts and optional support
Start with common questions in one chat channel. Phone calls, appointments and changes to customer accounts are added only if agreed. Any paid software and usage costs are explained separately.
An example / sample informationA customer asks.
A customer asks.
Your information
helps answer.
These example screens show how the work could look. We build your version around your business and the tools you use.
workspace / customer-serviceCONCEPT
CUSTOMER SUPPORT / REVIEW DESK
The answer, with the details.
Sample workspace · Review pendingExample customer / Delivery question
- Question
- Delivery update
- Information
- Order record · Delivery policy
- Staff contact
- Customer support
- Next step
- Check missing tracking update
BEFORE THE NEXT STEP✓Conversation included✓Customer check completed○Staff help needed
A clear review point.
The order record has no new tracking update. A staff member checks with the delivery provider.
ILLUSTRATIVE EXPERIENCE / SAMPLE DATA People stay in control.
A concrete business example01 / WHERE IT FITS 02 / WHERE IT FITS
A customer gets a useful answer without another phone call.
An online shop receives a question about a delayed order. After the agreed customer check, the assistant looks up the order status if the store software supports it. It explains the available update. If the record is unclear or the customer wants a refund, the support team receives the question and conversation.
Repair and service businesses
Answer approved questions about services and opening hours. Job updates can be added if the booking or job system provides reliable access.
Shops and training companies
Explain returns, course details or booking policies from current business information.
Start with one problemStart where you are.
Start where you are.
Extend with purpose.
Keep the tools that work. Decide what needs to be added, connected, or operated on an ongoing basis.
What is included?
Your quote lists the chat channels, languages, documents and record lookups included. Phone calls, refunds and changes to customer accounts need separate agreement.
What we need from your teamWhat we need
What we need
to get started.
We explain which information we need, who checks the work and who looks after it once it is in use.
Your actual answers
Current FAQs, prices, service details, policies and product information.
The systems involved
Access to the agreed chat, helpdesk or records, with limits on what may be read.
A staff contact
Who handles questions the assistant cannot answer and who keeps the information updated?
How we check the resultsCheck the system.
Check the system.
Measure what changes.
We test that it does the job we agreed. To see whether it saves time, we compare the task before and after your team starts using it.
Accurate answers
Does it answer the agreed questions using current information?
Useful staff referrals
Does your team receive the question and details when a person is needed?
Less repeated answering
Compare the questions staff still handle and the time spent on them.
Set up, test and show your team.
We understand the task, build the parts you choose, test them and show your team how to use them. Your quote explains the accounts and ongoing costs.
Choose the support you need.
We can help review answers, update approved information and maintain connections. Your staff still handle the questions and decisions assigned to them.
Before we begin / Customer QuestionsYour questions.
Your questions.
Plain answers.
Answers about what we can build, what we need from you and how your team uses it.
Have a task you need help with?Tell us about it ↗
01What if it does not know the answer?
It says it cannot confirm the answer and follows the agreed route to a person. It should not make up information to keep the conversation going.
02Can it see private customer details?
Only the records agreed for the job, with checks on who is asking. We test those access rules before launch.
03Can it tell a customer whether their car, repair or order is ready?
Where your existing software provides reliable information and a suitable connection, yes. We first confirm access and agree how the customer is identified.
04Does it replace our support staff?
It helps with the questions and lookups we agree. Staff remain available for exceptions, complaints and decisions needing judgment.
05Who updates prices and policies?
We agree a named person and update method. Keeping the source information correct is part of making the assistant useful.
Your next useful move / Customer QuestionsWhich questions
Which questions
keep your team
busy?
Tell us what customers ask repeatedly and where your team currently finds the answers.
Discuss customer questionsYou explain the problem.
We help work out the next step.
We help work out the next step.
Tell us what happens today. We will help you work out what to improve first.